Shipping policy
SHIPPING POLICY
Last updated: May 23, 2026
At Nuvali, we work hard to get your order to you quickly and safely. Here's what you need to know about our shipping process.
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PROCESSING TIME
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
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SHIPPING TIMES
We ship to the United States and Canada.
- United States: 7-12 business days
- Canada: 8-12 business days
Delivery times are estimates and may vary based on your location and external factors beyond our control.
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SHIPPING RATES
- Standard Shipping: FREE on all orders
- Express Shipping: Available at checkout (rates calculated based on location)
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ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.
If you haven't received tracking information within 5 business days of placing your order, please contact us at support@nuvali.store.
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CUSTOMS, DUTIES & TAXES
For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. Nuvali is not responsible for delays caused by customs processing.
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SHIPPING DELAYS
We are not liable for delays caused by:
- Shipping carriers
- Customs processing
- Incorrect shipping addresses provided by the customer
- Weather, natural disasters, or other events beyond our control
If your package is significantly delayed, please contact us at support@nuvali.store and we'll do our best to help.
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LOST OR DAMAGED PACKAGES
If your package arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date at support@nuvali.store. Please include your order number and photos of any damage.
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WRONG ADDRESS
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs.
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CONTACT US
For any shipping questions, reach out to us:
Email: support@nuvali.store
Phone: +1 (928) 456-9075
Address: Grothify, LLC, 131 Continental Dr, Suite 305, Newark, DE, 19713, US